Privacy policy
What we collect on this website, why, and the choices you have.
Last updated November 2026. This policy covers pmautomotive.com, run by P&M Automotive Inc., 264 Lancaster Drive NE, Salem, OR 97301.
What we collect
- Forms. When you schedule service, contact us or apply for a job, we receive what you enter, such as your name, phone, email, vehicle details and your message or application.
- Online scheduler. Our appointment scheduler is provided by Mitchell 1, the shop management system we use. What you enter there goes to Mitchell 1 and into our service schedule, and Mitchell 1 handles it under its own privacy terms.
- Chat. What you type into the Ask P&M assistant is sent to our service providers to generate a reply. If you ask for a callback, we keep your contact details and the conversation so our team can help.
- Find Your Car. The year, make and model you pick are sent to the U.S. National Highway Traffic Safety Administration to look up models and recalls. We don't ask for your VIN or name for this.
- Cookies. See the table below. Optional cookies only run if you agree.
How we use it
We use your information to answer you, book and perform service, consider job applications, keep the site secure, and, if you agree, measure how our website and Google ads perform.
Who we share it with
We share information with companies that help us run our business, for those purposes: our website host, our customer management system and its hosting, the AI provider behind the chat assistant (Anthropic), our email providers, and Google for spam protection, maps and, with your consent, advertising and analytics. We may also disclose information when the law requires it.
Cookies and similar tools
| Name | Type | What it does | How long |
|---|---|---|---|
| pm_consent | Necessary | Remembers your cookie choices. | 12 months |
| Google reCAPTCHA | Necessary | Protects our forms from spam. Loaded by Google on pages with a form. | Set by Google |
| pm-chat (session storage) | Necessary | Keeps your chat on screen as you move between pages. | Until you close the tab |
| pm-my-car (local storage) | Convenience | Remembers the car you looked up, in this browser only. | Until you clear it |
| Google Maps | Convenience | Shows the map on our Contact page. | Set by Google |
| _ga | Analytics | Google Analytics, if we use it, counts visits and page use. | Up to 2 years |
| _gcl_au, _gcl_aw and related | Advertising | Google Ads measures which ads lead to calls and bookings. | Up to 90 days |
Your choices
You can accept or reject optional cookies at any time using Cookie settings at the bottom of every page. We treat a Global Privacy Control signal from your browser as a request to opt out of advertising and analytics. Depending on where you live, including under Oregon law where it applies, you may have rights to see, correct or delete your personal data or to opt out of targeted advertising. To make a request, contact us below.
Children
This website is meant for adults and isn't directed to children under 13.
Changes
If we change this policy, we'll update it here and change the date at the top.
Contact us
Email pmauto@pmautomotive.com, call (503) 363-9956, or write to us at the address above.